Time and Your Reputation

One of the things I quite often include in leadership training is the need to set aside time specifically for planning. Yet after a recent exercise in frustration, I may need to include mention of setting aside time specifically for ensuring customer service – and ultimately your reputation. To explain…after a week of trying to…


Millennials and Phone Messages

One of the traits of Millennials that I find I’m “suffering” from is their seeming lack of checking phone messages before returning your call. Let me explain: My job quite often requires me to answer questions about the various programs at the college. Having been around the block a few times I know that the…


Get out there!

A warm and sunny day in the early spring. Why not make an employee’s day by having an impromptu 10-minute check-in on a bench outside to review how they feel they’re doing on their annual goals, and how you might help knock down any obstacles they’re facing?