Book Excerpt:
“It begins with a commitment, the willingness to take time out of every day to take a bird’s eye view of your team’s situation and, whenever necessary, call an audible to make adjustments. Depending on your natural skill set this may be easy or not, but it’s doable by anyone who puts their mind to it. Just as a quarterback calls “down, set, hike,” every manager has the opportunity to reflect on how they get down, set themselves, and then lead into the issues of the day, and pull out a profitable and successful outcome that involves all the talents of the team. Or, in other words, “Down, Set, Lead”!”